BrainEscape 369 — Privacy Policy

Effective Date: June 1, 2026

Last Updated: June 10, 2026

1. Introduction

Welcome to BrainEscape 369. We are a done-for-you social media

management and AI-powered growth agency headquartered in Kinston,

North Carolina. Our services include social media content creation

and management, reputation management, AI voice answering and

booking, AI chat engagement, database reactivation, and lead

follow-up automation. This Privacy Policy explains how we collect, use, store, and

protect your information when you interact with our website,

services, or AI-powered tools.

2. Information We Collect

We may collect the following information:

Client-provided information: Business name, contact name, email

address, phone number, social media handles, brand assets (logos,

colors), content preferences, and onboarding form submissions.

Usage and interaction data: Website visits, form submissions,

social media performance metrics, and appointment booking details.

Voice interaction data: When using our 24/7 Voice AI service

(Xara), calls may be recorded or logged for quality assurance,

booking confirmation, and service optimization.

Lead and contact data: Information submitted through lead capture

forms, chat interactions, and database reactivation campaigns.

3. How We Use Your Information

We use collected information to:

- Deliver and manage your social media management services

- Create and schedule content across your active platforms

- Operate AI tools including voice answering, chat engagement,

and automated follow-up sequences

- Generate and monitor online reviews and reputation data

- Provide monthly performance reports

- Communicate with you about your account, invoices, and

service updates

- Improve and optimize our services over time

4. Sharing and Disclosure

We do not sell your data. We may share information with:

Social media platforms: Instagram, Facebook, Google Business

Profile, LinkedIn, YouTube, TikTok, Threads, Bluesky, and

Pinterest — solely to deliver your contracted services.

CRM and automation platforms: Used to manage client workflows,

appointments, communications, and reporting.

AI service providers: Used to power voice answering, chat, and

lead automation features within the Pro package.

Legal requirements: We may disclose information when required

by law or to protect the legal rights of BrainEscape 369.

5. Data Storage and Security

Your data is stored using industry-standard security practices,

including:

- Encrypted transmission of sensitive information

- Role-based access controls limiting data access to

authorized team members only

- Routine review and purging of outdated or unused data

6. Client Rights

You have the right to:

- Request access to personal data we hold about you

- Request correction or deletion of your data

- Withdraw consent for specific data uses at any time

To exercise these rights, contact us at:

Email: [email protected]

7. Voice AI & Automated Communications

Our Pro package includes Xara, our 24/7 AI voice receptionist,

as well as AI-powered SMS and email follow-up automation.

By engaging with these tools, you consent to automated

communications. You may opt out at any time by texting STOP

or contacting us directly.

8. Cookies and Analytics

Our website and funnel pages may use cookies and analytics tools

to track visitor behavior and improve user experience. You may

opt out by adjusting your browser settings or contacting us.

9. Updates to This Policy

We may update this policy periodically. The current version

will always be available on our website. Continued use of

our services constitutes acceptance of any updates.

10. Governing Law

This policy is governed by the laws of the State of

North Carolina, United States.

11. Contact

BrainEscape 369

Kinston, North Carolina

Email: [email protected]

Website: https://www.brainescape369.com

Phone: (619) 304-3810